Support

Support for ChainProof transaction verification across Ethereum and Bitcoin.

Contact

For account, API, billing, or incident questions, email our support team. Include your account email, request ID, endpoint, and approximate time. Never include API keys, passwords, private keys, verification/reset links, or payment-card details. We aim to respond as soon as possible, but do not promise a fixed response time.

Privacy requests

For privacy questions or requests about personal information, contact privacy@chainproofcloud.com. Requests are currently handled by email and may require reasonable identity verification.

Security reports

Report suspected credential exposure or security issues immediately with the subject “Security report”. Rotate exposed credentials before sending details.